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Refund policy

Draft for legal review

DRAFT FOR LEGAL REVIEW. This text is not published and not in force.

Last updated: [date set on publishing]

Note for review

The same terms apply on Etsy (L15).

Spend Check is a digital product sold on Etsy. After payment, Etsy delivers a PDF with the address of Spend Check and your access code at once.

Because the access code arrives at once, Meansway does not accept returns or exchanges once the PDF is delivered.

You receive a full refund if your access code does not work, or if Spend Check does not open as described, and Meansway is unable to fix the problem.

How to ask for help or a refund

Message us through your Etsy order first. Tell us what happens when you open Spend Check, and which device and browser you use. Our email address is hello@meansway.com.

Refunds are paid through Etsy, to the payment method you used.

For the legal expert, R1

LEGAL REVIEW NOTE R1: Confirm Etsy’s refund process and timing for digital items, and whether a time limit for asking applies.

For the legal expert, R2

LEGAL REVIEW NOTE R2, EU right of withdrawal: [placeholder, wording to be confirmed by the legal expert]. Background for the expert: EU consumers have a 14 day right to withdraw from distance purchases. For digital content supplied at once, the right ends only when the buyer gave express consent to immediate supply, acknowledged losing the right, and received confirmation of both. Confirm whether Etsy’s checkout collects this for digital items, and write the wording here.

Waiting for owner approval

Proposed sentence for owner approval: Nothing in this policy limits your rights under the consumer law of the country where you live.

For the legal expert, R3

LEGAL REVIEW NOTE R3: Confirm the sentence above, or the wording the law requires.

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